Privacy policy

Last updated: 8 April 2024

This Privacy Policy describes how GLOWICIA (‘the Site,’ ‘we,’ ‘us’ or ‘our’) collects, uses and shares your personal information when you visit the Site, use our services, make a purchase on info@glowicia.com or otherwise interact with us (collectively, the ‘Services’). In this Privacy Policy, ‘you’ and ‘your’ refers to you as a user of the Services, whether you are a customer, site visitor or any other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, you should not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the ‘Last Updated’ date and take any other necessary actions in accordance with applicable law.

How we collect and use your personal information

In order to provide the Services, we collect and have collected personal information from you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect

The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term ‘personal data’, we refer to information that identifies you, relates to you, describes you or can be linked to you. The following sections describe the categories and specific types of personal data that we collect.

Information We Collect Directly from You

Information you provide directly to us through the Services may include:

Basic contact information, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information, including your username, password, and security questions.
Purchase information, including items you view, add to your cart, or add to your wishlist.
Customer service information, including information you provide to us in communications, such as when you send a message through the Services.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (‘Usage Data’). We may use cookies, pixels, and similar technologies (‘Cookies’) to do this. Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify.
Our payment service providers, who collect payment information (such as bank account numbers, credit or debit card details, billing address) to process your payment, fulfill your orders and deliver the products or services you have requested, in order to fulfill our contract with you.

Any information we collect from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, and we do not assume any liability for their policies or practices. Please see the section below on Third-Party Sites and Links for more information.

How We Use Your Personal Information

Providing products and services: We use your personal information to provide the services under our contract with you, including processing your payments, handling your orders and other transactions, managing your account, and organising deliveries and returns.

Marketing and advertising: We use your personal information for marketing and advertising purposes, such as to send you promotional emails, text messages or postal mailings and to display ads for products or services.
Security and fraud prevention: We use your personal information to detect and investigate fraudulent, illegal or malicious activity.

Cookies

Like many websites, we use cookies on our website. For detailed information on the cookies we use in conjunction with Shopify, see https://www.shopify.com/legal/cookies.